Terms of service.

Terms of Service
South West Snails
Effective Date: 17/02/2025

Welcome to South West Snails! These Terms of Service ("Terms") govern your use of our website ("Website") and any services or products offered by South West Snails ("Company," "we," "our," or "us"). By accessing or using our Website, you agree to these Terms. If you do not agree, please do not use our Website.

1. Website Use & User Conduct

1.1 Acceptable Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe on the rights of, or restrict or inhibit, anyone else’s use of the Website. Prohibited behavior includes but is not limited to:

  • Engaging in fraudulent or misleading activity.

  • Attempting to gain unauthorised access to our systems or networks.

  • Uploading or distributing malicious software or viruses.

  • Using our content, trademarks, or intellectual property without permission.

We reserve the right to suspend or terminate access to the Website for users who violate these terms.

2. Intellectual Property Rights

All content on this Website, including text, images, logos, trademarks, and other materials, is the property of South West Snails or its licensors and is protected by copyright and intellectual property laws.

  • You may not copy, reproduce, distribute, or create derivative works based on our content without express written permission.

  • Unauthorised use of our intellectual property may result in legal action.

3. Limitation of Liability

3.1 Website Availability & Accuracy

  • We strive to provide accurate and up-to-date information, but we do not guarantee that all content on this Website is free from errors or omissions.

  • We reserve the right to modify, update, or discontinue the Website without prior notice.

3.2 Liability for Use

  • Your use of this Website is at your own risk.

  • South West Snails is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website.

  • If you purchase goods through this Website, your rights and responsibilities are governed by our Sales Terms & Conditions.

4. Privacy Policy & Data Collection

4.1 Information We Collect

By using our Website, you acknowledge that we collect personal information, such as:

  • Name, email, and contact details when making a purchase.

  • Payment and transaction details processed securely via third-party payment providers.

  • Cookies and analytics data for Website optimization.

4.2 How We Use Your Information

  • To process orders and provide customer support.

  • To improve Website performance and user experience.

  • To comply with legal obligations.

For more details on how we handle personal data, please review our Privacy Policy.

5. Orders, Shipping, and Returns

All purchases made through this Website are governed by our Sales Terms & Conditions, which cover:

  • Order processing and dispatch.

  • Shipping fees and estimated delivery times.

  • Returns, refunds, and cancellation policies.

We reserve the right to refuse or cancel orders due to pricing errors, product unavailability, or suspected fraudulent activity.

6. Third-Party Links

Our Website may contain links to third-party websites for your convenience. We do not control these sites and are not responsible for their content, policies, or practices. Use of third-party sites is at your own risk.

7. Dispute Resolution & Governing Law

7.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Western Australia, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

7.2 Dispute Resolution

  • If you have a dispute with us, we encourage you to contact us first to seek an amicable resolution.

  • If a resolution cannot be reached, disputes shall be resolved through mediation or arbitration before resorting to litigation.

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the Website constitutes acceptance of the updated Terms. We recommend checking this page periodically for updates.

9. Contact Information

If you have any questions about these Terms, please contact us at: 📧 info@southwestsnails.com
📍 South West Snails, 181 Jones Road, Yanmah, WA 6258

By using this Website, you acknowledge that you have read, understood, and agreed to these Terms of Service.